Yad Sarah (Registered Non-Profit) (“Yad Sarah,” “we,” “us,” etc.) respects the privacy of its customers, patients, service recipients, donors, volunteers, and users of its website (hereinafter: “you” or “data subjects”). We will protect your privacy and manage your information responsibly in accordance with the law.

It is important to us that you understand how we handle your information (“personal information”). In this privacy policy you will find a description of the types of personal information we collect, how we collect it, and the uses we make of it. You are not obligated to provide us with information, but some information is required in order to provide services or as part of your volunteering with Yad Sarah. When you provide us with details, share information with us, authorize us to collect information on your behalf, or use the Yad Sarah website, you express your consent to this privacy policy.

What information do we collect?

As part of providing Yad Sarah’s services and in order to meet our legal obligations, we may collect and process various types of information about applicants, service recipients, volunteers, donors, employees, suppliers, and website users, including:

• Identification and contact details: full name, ID number, date of birth, address, email address, phone number, and other contact details.
• Information required to provide services: information provided as part of a request for service, equipment loans, support services, rehabilitation, transportation, emergency call button, or any other service provided by Yad Sarah, including medical, functional, or nursing-care information as needed to tailor the service and provide an appropriate response.
• Information related to engagements and activity with Yad Sarah: including information related to payments, donations, refunds, standing orders, service history, inquiries, requests, complaints, feedback, and correspondence with Yad Sarah.
• Technological information and website usage data: information collected as part of use of the website or interactions with Yad Sarah, including website usage data, device data, IP address, cookies, and other information collected while using the website, applications, or Yad Sarah’s information systems.
• Information relating to volunteers, employees, and suppliers: information required for recruitment, management, training, engagement, day-to-day operations, and maintaining contact with Yad Sarah.
• Information collected via security and monitoring measures: security cameras may operate in some Yad Sarah branches and facilities to protect the safety of visitors, employees, volunteers, and property, and to prevent, investigate, and document security incidents. As part of this, visual information (photos and video footage) of those present in filmed areas may be collected.

Information is collected directly from you, from third parties on your behalf, or from other authorized bodies as required by law.

How do we collect personal information?

Yad Sarah collects personal information in several ways, depending on the nature of the engagement and the services it provides, including:

• Information provided directly: when you, or someone authorized on your behalf, contact Yad Sarah, request a service, borrow equipment, make a donation, register for an activity, volunteer, contact service centers, or fill out forms online or in person.
• As part of using Yad Sarah’s services and during our engagement: including information generated during the provision of services, equipment loans, payments, donations, inquiries, and correspondence.
• As part of using the Yad Sarah website and information systems: through online forms, contact requests, registration and use of services, and through technologies such as cookies and similar tools.
• Via security and monitoring systems: including security cameras placed at Yad Sarah facilities and their surroundings, to protect the safety of visitors, service recipients, employees, volunteers, and property.
• From third parties, such as medical, social, governmental, or public entities, where required for the provision of services, in accordance with the law and with the consents or arrangements applicable to the circumstances.

For what purposes do we collect personal information?

Yad Sarah collects and uses personal information to advance its goals and provide its services, including for the following purposes:

• Providing, operating, and advancing services: including lending medical and rehabilitative equipment, operating support and assistance services, emergency services, transportation, counseling, handling inquiries, and any other service provided by Yad Sarah.
• Managing relationships with service recipients and contacts: including contacting, coordinating, sending messages, updates, offers, and reminders.
• Improving and developing services: including data analysis, generating insights, conducting oversight, measurement, research, surveys, and improving the quality of services and organizational processes.
• Managing volunteers, employees, and suppliers: including recruitment, training, placement, managing day-to-day activity, engagements, and operation of organizational resources.
• Managing donations and donor relations: including receiving donations, issuing receipts, managing relationships with donors, updating them about Yad Sarah’s activities, and fundraising to advance its goals, subject to legal requirements.
• Managing and operating Yad Sarah’s websites and information systems: including information security, fault detection, abuse prevention, maintenance, and improving user experience.
• Maintaining security and safety: including protecting service recipients, visitors, employees, volunteers, and property, and preventing, documenting, investigating, and handling security incidents.
• Complying with legal requirements and protecting Yad Sarah’s rights: including fulfilling legal and ethical obligations, managing legal proceedings, handling inquiries from authorized authorities, and protecting Yad Sarah’s rights, assets, and affairs.

For the avoidance of doubt, Yad Sarah may process and share non-personal information at its sole discretion.

Sharing information with third parties

Yad Sarah may share personal information with third parties to the extent required for providing services and its ongoing operations. Among other things, information may be transferred to vendors and service providers that assist Yad Sarah in operating its activities, including information system providers, computing services, storage, and cloud services. In addition, information may be transferred to professional consultants, entities involved in funding or operating the services, and authorized authorities, to the extent required for Yad Sarah’s activities or in accordance with legal requirements.

Information may also be transferred to medical, social, governmental, or public entities, or to family members or contacts on behalf of a service recipient, to the extent required for providing and coordinating services.

Yad Sarah is careful to transfer personal information only when necessary, and subject to measures and arrangements intended to ensure the confidentiality and protection of the information.

Where is personal information stored?

Personal information is stored in systems and servers under our control or ownership, or processed on our behalf by reputable cloud and storage service providers. Yad Sarah may transfer personal information outside the borders of Israel for the purpose of storage, processing, and data backup. In these cases, we will protect your privacy and ensure the personal information is protected in accordance with applicable law.

Rights of data subjects

In certain cases you have the right to review or correct your personal information, as well as the right to be removed from mailing lists or distribution lists. To exercise the rights granted to you by law, you may contact Yad Sarah’s Privacy Protection Officer at: privacy@yadsarah.org.il. Please note that these rights cannot be exercised in violation of the rights of Yad Sarah, its employees and volunteers, or the proprietary rights of Yad Sarah or a third party. In the case of a marketing distribution list, you can unsubscribe independently within the message itself.

Data retention

Personal information will be retained for the period required to provide services, manage ongoing activities, fulfill the purposes for which the information was collected, comply with legal requirements, protect its rights, and handle inquiries, etc. Information is stored in accordance with legal requirements, Yad Sarah’s data retention policy, and operational, legal, and organizational needs.

Collection of personal information and cookies on the website

While using the Yad Sarah website and its systems, technical information may be collected automatically, such as through cookies and similar technologies, including IP address, browser type, device information, website usage data, and browsing preferences. This information is used for operating the website or system, information security, improving user experience, and analyzing website usage. Cookies can be blocked or deleted through browser settings, though some website or system functions may not work fully as a result.

Information security

Yad Sarah employs reasonable and accepted information security measures to protect the personal information in its possession, including restricting access to information, using technological protective measures, and managing access permissions as needed. However, we cannot guarantee absolute immunity from unauthorized access or information security incidents. Yad Sarah is committed to acting immediately and reasonably to correct any flaw or security incident discovered, and to report security incidents requiring reporting under law.

Information relating to minors

Some of the services provided by Yad Sarah may be intended for, or provided to, minors. In these cases, personal information relating to minors may be provided to Yad Sarah by their parents, guardians, or persons authorized to act on their behalf, or may be collected as part of providing the services. Yad Sarah attaches special importance to protecting the privacy of minors and processes information about them in accordance with legal requirements and to the extent necessary for providing services, protecting their wellbeing, and managing its ongoing activities.

Changes to the privacy policy; general

Yad Sarah may update the privacy policy from time to time, at its discretion and in accordance with legal, professional, or operational needs. The updated version will be published on the Yad Sarah website and will take effect from the date of publication. Use of Yad Sarah’s services or website after the update is published will constitute agreement to the updated policy. For questions, clarifications, requests to exercise rights under privacy protection laws, or any other inquiry relating to the processing of personal information, you may contact Yad Sarah’s Privacy Protection Officer, MyDPO Israel, by email at: info@yadsarah.org.il.

Last updated: June 22, 2026, 7 Tammuz 5786